Try to avoid at all costs! - Customer Analyst Ebury Employee Review

1.0
Nov 2, 2020
Recommend
CEO approval
Business Outlook

Pros

- Only because it is obligatory to write something I would say a benefit inside Ebury are the people you meet but this can be everywhere.

Cons

(1). No bonus for KYC/Onboarding analysts (since March 2019). The bonus is being allocated to externals and compliance to tackle the workload but onboarding deserves it the most. The managers are lying about that to the whole team for months now and trying to say that they are trying to find a solution while there is none. Honesty is a vital key for proper communication. (2). People are leaving all the time - great people. In two months, there were at least 8 people left the KYC/Onboarding team. (3). The whole team is dissapointed because there are continually new changes and the management has no information on what is happening because the decision makers are people higher than him/her. (4). No ability to progress and develop inside the team - you will be pinned down with one jurisdiction and you will bombarded by cases that could only create backlog in short. (5). The company is really facing issues with the risk based approach which is not well defined while the Enhanced Due Diligence is a joke with too much of complexity and not clear training on what is needed. (6). They fire personnel with unfair reasons (at least they respect the law in Spain and compensate accordingly those who are fired). (7). Probably you will have to call the clients yourself. The company is doing really bad from the front office perspective currently so they are trying to allocate responsibilities to the KYC/Onboarding analysts, pretending that this is part of their obligations - which is not.

Explore other reviews about Ebury

1.0
Oct 30, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Office in good location - Laptop with mouse & charger provided - Salary received on time

Cons

Worst management, toxic environment, very stressful job, you feel like a robot

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Ebury Response
7mo
Thank you for sharing your feedback. We appreciate you acknowledging the positives but are deeply concerned by your experience of a toxic environment, This is unacceptable and opposes the supportive, inclusive culture we try to build. We take your comments seriously and encourage you to raise this directly through our internal feedback channels so we can understand more. If you are willing to discuss your experience further and confidentially, please reach out directly to your People Partner or at glassdoorfeedback@ebury.com Thank you
1.0
Jun 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Majority of people are great

Cons

Allows racism and sexism on a daily basis. Some managers would refer to women as b****, say that Asians eat rats, and use the R-word constantly. I was made fun of because of my race on a daily basis, and heard managers use mocking racist accents all the time.

5
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Ebury Response
11mo
Thanks for taking the time to leave this review. You raise some extremely concerning points which we take seriously. As this was not raised during your employment, please contact us at glassdoorfeedback@ebury.com if you would like to discuss.
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