Ebury

4.0

Jul 19, 2017

Recommend

CEO approval

Business Outlook

Pros

I think a fair number of previous and current employees take out their frustration at the industry on the management. Cold calling sales is a tough job where you always have to be on your A-game. In contrast to this, my experience of the firm itself has been for the most part positive. The job however was not for me. There are definitely examples where hard work and perseverance (with a little natural flair) can earn you a decent set of money. Towards the end of my 7 months there I was earning £200/£300 a month on top of my salary and this was likely to increase over time (as it has for many others). If you're direct with the management they are good at answering your issues or queries. Most negative stories I've heard about or witnessed have been in large part down to a lack of communication (beginning with the employee not approaching management with their grievance). The few grievances I had were actually solved pretty quick. Benefits included monthly drinks, good annual party, training trips away to Spain etc for anyone who made it onto the second rung of the ladder, commission structure, very clear promotion structure, and most of the desk managers will make a good effort to keep up morale amongst their team. Some of the (particularly external) training sessions were great but perhaps more could be done along with a better strategy for implementing what was learnt and recording how that affected success.

Cons

In a high pressure industry it can feel that a lot of the pressure is coming from within the firm. I always felt the call time target was distracting. I'd have preferred to focus on attempting to improve my pitch, focus a bit more time on researching companies to improve my prospects etc but often found myself feeling under pressure to hit the minutes and consequently focusing on hitting minutes rather than selling well - there may be a correlation but I'm not sure this is because a minutes target leads to more sales. I appreciate that without minute targets there is a greater chance of slack in the workforce. The management should consider ways they can encourage employees to want to make more calls rather than force them to hit an arbitrary minutes target.

Ebury Response

Thank you very much for taking the time to write a detailed review of the Company. As we have said previously, Sales is a tough industry, and not everyone enjoys it, however there are many benefits to working in a commission role if you have the perseverance and determination to succeed. I was pleased to read your comments about our culture, in the past year we have worked hard to ensure that both staff benefits and training have supported not only your interests, but also your professional development. We increased holiday allowance, clarified our Front Office career pathways, and implemented a Company-wide training programme from junior to senior levels. As with any training, we are continually looking to improve implementation and the strategy behind the sessions, and thank you for your feedback. Regarding your comments about our targets, we expect you to spend a certain amount of your working day calling, with the remainder of your time spent on the tasks you have outlined above (lead sourcing, improving your pitch, etc). The minutes target is there to focus you and to encourage you to have meaningful conversations. We would actually prefer our staff to make fewer calls, if they are the right kind, but we also need a method of measuring your performance, which is why we use this target. It would not be feasible to measure the number of calls, as this wouldn’t encourage an employee to have meaningful discussions that could lead to new business. Thank you again for taking the time to reflect on your experience with us.

Tough job, with great pay if you can stick it out - Business Developer Ebury Employee Review

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