Great colleagues, incompetent senior management (possibly CEO) - Team Lead Ebury Employee Review

3.0
Jan 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The overall atmosphere in the office is very positive. If you’re lucky enough, as I was, to be part of a strong team with professional colleagues, you’ll enjoy both the social side of the office and the level of support and guidance available — not only from your immediate team, but also from the wider department. I worked in the Onboarding department, which in my experience was one of the strongest in the company. I was surrounded by skilled professionals from whom I learned a great deal. If you enjoy being challenged and are motivated to learn and develop knowledge in KYC and the wider compliance field, Ebury can be a good place to build experience. KUDOS to the initial managers of the Onboarding Department (P.H, Bea, Michael, etc.) Thank you for everything. True leaders and human beings!

Cons

While the Onboarding department was initially one of the strongest and most high-performing areas of the business — consistently breaking volume and quality records — this changed after a major leadership and structural reorganisation. Following this change, key incentives were reduced or removed, workflows were restructured without sufficient planning, and operational pipelines became increasingly congested. This had a noticeable impact on team morale and engagement, as well as on overall performance. The downstream effects were also felt by Sales and, ultimately, by clients, as onboarding times increased and service levels became harder to maintain. What had been a highly motivated, high-performing team gradually lost momentum due to these leadership and organisational decisions.

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Ebury Response
3mo
Thank you for your detailed feedback. We are pleased to hear you had a positive experience with the Onboarding team's culture and initial leadership. We also value your honest assessment of our recent reorganisation and the operational challenges that followed. We are actively working to refine our internal processes and ensure our growth targets remain aligned with the capacity and expertise of our teams. Feedback like yours is vital to our evolution, and we appreciate you bringing these specific concerns to our attention. We wish you much success in your future endeavours.

Explore other reviews about Ebury

1.0
Oct 30, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Office in good location - Laptop with mouse & charger provided - Salary received on time

Cons

Worst management, toxic environment, very stressful job, you feel like a robot

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Ebury Response
7mo
Thank you for sharing your feedback. We appreciate you acknowledging the positives but are deeply concerned by your experience of a toxic environment, This is unacceptable and opposes the supportive, inclusive culture we try to build. We take your comments seriously and encourage you to raise this directly through our internal feedback channels so we can understand more. If you are willing to discuss your experience further and confidentially, please reach out directly to your People Partner or at glassdoorfeedback@ebury.com Thank you
1.0
Jun 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Majority of people are great

Cons

Allows racism and sexism on a daily basis. Some managers would refer to women as b****, say that Asians eat rats, and use the R-word constantly. I was made fun of because of my race on a daily basis, and heard managers use mocking racist accents all the time.

5
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Ebury Response
11mo
Thanks for taking the time to leave this review. You raise some extremely concerning points which we take seriously. As this was not raised during your employment, please contact us at glassdoorfeedback@ebury.com if you would like to discuss.
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