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      Bad managers with no accountability - Customer Support Representative Discover Employee Review

      3.0
      Apr 19, 2025
      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable job with very predictable days.

      Cons

      Managers have no accountability and are no help when dealing with hard customers. It was so bad that I submitted an HR complaint and got fired right after I submitted it.

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      5.0
      Jun 18, 2026
      Principal cybersecurity analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

      Cons

      Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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