For some not for me - Call Center Representative Discover Employee Review

3.0
Dec 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Good money. You could work from home when i worked there atleast.

Cons

The customers are brutal. You will only answer fun calls in training that are just people turning in their rewards who are going to generally happy. Once you're on the real phones then you deal with the more upset customers.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

Cons

Its collections the call flow process.

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