Awful company to work at - Wfh Customer Service Representative Discover Employee Review

1.0
Oct 6, 2021
Recommend
CEO approval
Business Outlook

Pros

There really are no pro's

Cons

- Poor management - Inability to discuss working hours with employees / team members - When having tech issues you use up your PTO for problems that aren't yours - Learning material lacks a large amount of what your actual job is -8 different "trainers" over the course of 6 weeks - Very poor pay for a job that requires you to deal with customers money and banking information

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance Nice compensation

Cons

None I can think of during my tenure

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