Inbound Customer Service - Anonymous employee Discover Employee Review

4.0
Apr 18, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good job to have, lots of promotion opportunities, good management, very successful training program, fun atmosphere, nice benefits, treat employee's well.

Cons

Call center job, inbound can be over whelming, too many calls, not enough reps, a lot of high school behavior,

Explore other reviews about Discover

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a great work-life balance company.

Cons

After the acquisition, everything changed; the company became toxic by Capital One

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Employee and customer centric organization

Cons

Acquired by Capital One Bank

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