SO MUCH PRESSURE - Billing Specialist Discover Employee Review

2.0
Jan 23, 2019
Recommend
CEO approval
Business Outlook

Pros

They really tried to make their employees happy. They also give a lot of great benefits at a reasonable cost. Constant contests and prizes. Flexible work schedules and availbility to work from home.

Cons

If you cannot handle speaking with 40+ and at times, reaalllly angry people, do not take at job here doing any kind of customer service. They put constant pressure on you to achieve your metrics and even if you had a GREAT call, if you missed one tiny litle thing, and it didnt inpact the customer, they would "ding" you. Say bye to your bonus that month.

Explore other reviews about Discover

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work and good work life benefit.

Cons

Should have more option to work from home.

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance is good

Cons

after merge with Capital One, the work life balance gets worse

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