Pros
Most of the jobs these days post-Covid are remote so you can work from the comfort of your own home. Pay is decent and so are the benefits and other perks like reduced cost on Dell products. A yearly bonus in April based on the company's profits is nice.
Cons
Dell tries to run things as tight as inhumanly possible. In my current role, I often have to field phone, chat, and web cases when I was hired to do only phone. Staffing is always an issue and as a result, the queues are always overworked, overburdened, and heavily micromanaged by people who either don't understand the job or don't care to. Poor management tactics abound, including baseless threats to you company brand and gaslighting. Overall, my experience was bad for the first four years, great for the next three, and this last year has been terrible.