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      Conduent

      Engaged Employer

      Conduent reviews

      Too much - Customer Service Representative Conduent Employee Review

      3.0
      Sep 11, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, full times options, full benefits

      Cons

      They nitpick at everything. We have to follow a different instruction sheet for each call or else we fail that call even if it's the simplest call type you have handled 100 times. You Have 30 seconds to notate account which is insane with the amount of info you are now required to document. Also, hold times cannot exceed 2 mins. Ever checked on a caller every 2 mins? It gets repetitive and annoying for not just me but the caller. I worked for Humana from conduent and it was hard! I was so happy they moved me to dental insurance Dominion National Dental but now I get yelled at every day by dentists and members. Look up Dominion Dental reviews. It's pretty bad.

      Explore other reviews about Conduent

      5.0
      May 20, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good management with team leads

      Cons

      Hard to please everyone there

      1.0
      Jun 22, 2026
      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home , convenient

      Cons

      The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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