Unrealistic - Senior Support Advisor Conduent Employee Review

2.0
Jun 5, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay is nice and some of the supervisors are very nice and want you to succeed

Cons

Training is more on the job training and can cause issues when you are trying to be confident in your position the lack of knowledge in new hires can cause customers not to trust what you are saying is accurate and their score system is unfair for every dissatisfied from a customer you get it is equal to 3 satisfied reviews, I averaged about 30 reviews a month which is not common if I got 4-6 dissatisfied I would score below my goal and they weren’t always meant for the correct person because they would talk to multiple people you just happened to be the one they got the review for

Explore other reviews about Conduent

5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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