Not worth the effort - Customer Service Representative Conduent Employee Review

1.0
Apr 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Quick hire. You need zero work history and can behave any way you want at this company.

Cons

Very low quality Clients which only want phones answered. They don't actually want any efficient or quality results and are definitely not focused on customers satisfaction. No processes in place to streamline work. Employees are worthless to management. They let you know this multiple times per day. Management shoddy and sloppy at best. In some locations management personnel are relatives.

Explore other reviews about Conduent

5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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