Long Time Customer Service Rep - Customer Service Representative Conduent Employee Review

2.0
Aug 26, 2017
Recommend
CEO approval
Business Outlook

Pros

I worked for EZ Pass. Now known as Conduent, this company was previously owned by Xerox then ACS (Affiliated Computer Services) prior to that. The work is steady but it does get overwhelming as there is almost always no break in calls.

Cons

There's a lot of favoritism. As an example, I had done extensive IT work for this company and was given a false sense of hope that I would be hired in the IT department. They ended up hiring someone else who was brand new and left a really bad taste in my mouth. I've been here since 2005.

Explore other reviews about Conduent

5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Job as described. This company is a contracting company pretty much and through them I was working for Humana. It was straight forward and as described, but the training Humana provided was a bit hectic and intense, and people were quitting left and right because of how much anxiety it caused.

Cons

High anxiety training environment that felt like we weren't fully equipped to do the job. Not having the freedom to get up and away from your desk unless you were specifically on a break. Automatic answering phones.

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