Bittersweet taste - Customer Service Representative Conduent Employee Review

3.0
Jul 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Salaries arrive on time nice, clean environment friendly atmosphere

Cons

Unfortunately there are much more cons... - you have breaks, but they are absurdly strict (like some seconds more can be resulted in some email from your supervisor) - you can be on the phone for 90 minutes, you cannot go to the toilets (???) - this company is all about the customer: Ok, understandable... But sometimes your job was literally people yelling at you, even though it was not at all your fault! - you cannot bring anything to your office table (just water, nothing else) - Salary: not extremely bad, but nothing too "outrageously good" - Bonus: it is nearly impossible to get bonuses: they say it is possible, but due to the nature of the calls (the majority) its not possible - training; honestly, It didn't really serve. Some days you got calls, and you had no idea for the solution, as it was highly technical, this can cause you a great stress, and nobody really cares about it.

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5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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