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      Concentrix

      Engaged Employer

      Concentrix reviews

      Irresponsive, Non supportive, Pathetic Management - Customer Service Representative Concentrix Employee Review

      2.0
      Jan 21, 2024
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very basic pros like most of the company have which is pay on time.

      Cons

      "No career growth, No appraisals". "Worst Cabs situation" and unplanned which will impact on our performance. Due to politics no TL, no SME will come to support you on this. It sounds good that concentrix have "cab facility" but deep down it's pathetic service. Cabs coming way hours before from your shift and you can't board them due to this unplanned situation and it will impact on your end and in this situation No one in management will support you. And management behavior towards the issue of cab is rude. It will leaves you demotivated as an employee if you are doing well enough in your job. "Concentrix - Gurgaon" seems to be interested in games which is politics and innocent people will suffer at the end. "Concentrix - Gurgaon" doesn't give a damm about employees mental health and their strategies, environment will make you depress at the end. "Concentrix - Gurgaon" should be a last resort for all those people who doesn't have any option left for their career.

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      Concentrix Response
      2y
      Hi. Thank you for writing this detailed review. We see there are a lot of areas that we can improve in as it relates to your experience and we appreciate you allowing us to step in here. It's very important to us that you are being treated fairly and with respect. We strongly encourage you to email our People Solutions Leadership inbox so we can learn even more about the situation, and give it the attention it deserves. We hope to hear from you very soon. Thanks again.

      Explore other reviews about Concentrix

      5.0
      Jul 3, 2026
      Advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

      Cons

      - low PTO accruance per paycheck - haven't run into many cons yet

      3.0
      Jun 28, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people and team leads are nice for where I work.

      Cons

      For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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