Toxic Work Environment - Anonymous employee Concentrix Employee Review

1.0
Nov 9, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friends and community that was made between colleges

Cons

Upper leadership favoritism, lack of accountability, lack of communication, Lack of investment, lack of leadership who cared, false promises. Sites senior opperational manager not listening to advice from colleagues and only showing face when out of office management was on site otherwise not being present. Operations managers are typically also nowhere to be found causing a domino effect with team leads also not being present or leaving work early. The lack of leadership from this sites leaders cause the problem they refuse to address. The site turned for the worst when lay offs were announced, laying off leaders who cared if not running them off before hand. A lot of mistakes were made on choices of who was selected to stay. This job constantly felt like a popularity contest, with the cliques formed within leadership which was very apparent who was allowed to get away with not working. It was always apparent who actually put in the work and was going above and beyond.

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Concentrix Response
2y
Hello, thank you for your feedback. We strive to create a positive experience for all our game-changers. If your experience with us did not reflect our values, kindly provide us with the specifics of your experience at the following email: EBAmericas@webhelp.com.

Explore other reviews about Concentrix

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Cons

- low PTO accruance per paycheck - haven't run into many cons yet

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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