Unfulfilling - Technical Support Specialist Concentrix Employee Review

1.0
Dec 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Wonderful coworkers, working from home is nice. The job is easy enough to learn and the training is a highlight. Coaching is generally very well done.

Cons

There are many. The pay is abhorrent. Moving into a senior role comes with an 80 cent pay rise. Incentive pay is very difficult to maintain if you aren’t a robot. In my two years of employment, I had five different team leaders due to constant internal reshuffles. One of these teams was rife with favouritism, which absolutely killed my morale while working under that manager. The pressure is immense at the job. There is minimal time off calls, bathroom breaks are heavily monitored - you will be personally called out if you take time off calls for any reason or amount of time. I once had a timestamp for a bathroom break shared openly with my team by my manager - absolutely disgusting behaviour. Internal progression is only possible if you’re friends with those in higher positions. If you prefer to just clock in and clock out, you will struggle to progress within the company. Strict work-from-home work space requirements mean that your office room will likely be uncomfortable. I understand this is to meet client demands, but it felt like working out of a padded cell with an iMac in the corner. This job is deeply unfulfilling and will erode your mental and physical health. I can only recommend this job to somebody who needs employment to get back on their feet - even then, don’t stop looking for other jobs. You do not want to stay here for long.

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Concentrix Response
4y
Hello and thank you for the review- you've mentioned some things we really want to address. First, we want to thank you for leaving us this feedback to consider when we talk about making Concentrix Australia a great place to work. Each month we provide our leadership teams with an overview of how both current and former staff feel their work experience with us is and it's crucial for us to share your perspective on favoritism and micromanagement within our work place since that is not the integrity we promote within our culture. We do hope that in the future you reconsider Concentrix as an employer and have a much better experience.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
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CEO approval
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Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 28, 2026
Recommend
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Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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