Started out great but started showing cracks - Anonymous employee Concentrix Employee Review

3.0
Dec 3, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Friendly people - Sometimes the projects are interesting -Ability to take on more responsibility

Cons

Since the acquisition by Concentrix things changed a lot. There seemed to be a push for Tigerspike to do more consulting type work and engage more with Concentrix. Much more offshoring of resources. The projects I worked on were interesting but they were usually bogged down by politics and just doing whatever the client wanted us to do. A massive exodus of talent which left the people who remained picking up the pieces and doing x2 workload. The company struggled to sell any new projects which was demoralising. Most of the UK and Europe teams have been working on the same client for 3+ years. I wonder what would happen when that client ends the contract and goes in house. Training was supported but most of the time I'd have to self study using alternative cheaper methods than a course in order to save money. Salary was mediocre and the promotion process wasn't great either.

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Concentrix Response
4y
Thank you for taking the time to leave a review - all feedback is highly valued and very much appreciated. I'm so happy to see you've rated Culture and Diversity/Inclusion so highly! We certainly appear to have this right when it comes to hiring the right people who ADD to our culture (not just "fit in") - it's continuously evolving. We have absolutely had a focus on consulting work as part of our business strategy - we want to continue to increase the value we can add to our clients (it's positive that you note that shift). We of course want to work more closely with the broader business (Concentrix) as there is strength in the shared purpose of delivering exceptional outcomes for our clients and a far richer pool of talent to help support that goal - noted that it doesn't come without its challenges with working across multiple timezones. Thanks again and all the best for the next step in your career. Cheers, Charley Rowley.

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5.0
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Cons

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3.0
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Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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