Only apply if you absolutely have to - Tech Support Representative Concentrix Employee Review

2.0
Sep 15, 2021
Recommend
CEO approval
Business Outlook

Pros

This company has absurdly high turnaround so their application and hiring process is very speedy and efficient. Applied for a position on Friday and was sitting in training on Monday.

Cons

Everything that I want to say has already been mentioned a million times before, the horror stories about management are true for the most part. The incessant micromanagement (down to the seconds), the egos, the superiority complexes, etc. It's all there. The day of my first shift my manager told me that I should save toilet breaks for actual break time and personal time should never be used at all for anything which really set the tone for the job in general. She was mostly unavailable for any help or support, seemed to spend most of her time in endless "meetings" and incessantly micromanage people via phone text. Just a bit of a joke all around. My retired father wanted to work here part-time for a bit of extra money and something to do and I pleaded not to, the thought of him being bossed around by one of the many jumped up little dictators in this place was too painful. Literally could write a huge essay on the shortcomings of this place but just wanted to quickly paint a picture. Only work here if there's literally nothing else going yet or as a bridge to another job - happiness, fulfilment or opportunities will not be found here. Needless to say, the pay is poor here too - minimum wage of course. Never worked for a company with so much contempt for their own workforce and that's the truth. I'm glad I was offered another position elsewhere.

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Concentrix Response
4y
Hello dear ex-colleague, thank you for the feedback. It's a great pity that you obviously didn't feel comfortable with us, as it is very important to us to create a working atmosphere in which our colleagues feel comfortable. In order to achieve this, we depend on the direct feedback of every single employee. The team management or the personnel department are the right contacts for this. If you should feel the need to talk to us, we would be happy to hear from you even now. Perhaps we can then clear up a couple of misunderstandings. In this case, please contact your former personnel department at any time. We wish you all the best for your future Lisa, Marketing

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5.0
Jun 5, 2026
Recommend
CEO approval
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Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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