Amazed at the unprofessionalism - Customer Service Representative Concentrix Employee Review

1.0
Mar 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Working from home not much else is a pro

Cons

I contract with a separate work from home company for almost 5 years and I am a team lead or supervisor if you will.. I had my first day of training and the 2 instructors was unorganized called everyone names because everyone was basically confused because there was no clear instructions on what we was doing one instructor said one thing the other said another..the main instructor was caughing and burping not muting her mic..she was ordering her pizza while she was clocked in working and supposed to be instructing the helper instructor was on pills or drunk she was slurring her speech bad the session was not recorded..they was both very condescending to everyone rather than helpful...I have never seen anyone at our company I contract for act near anything like that!! after working one day with this company I greatly appreciate EVEN MORE the company I have contracted with for 5 years we are way more professional and postive and want to help people and not degrade people.. concentrix could use some upper management training skills horrible experience with this company thus far.

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5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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