I wouldn’t even give a 1* review but unfortunately I have to - Customer Service Agent Concentrix Employee Review

1.0
Feb 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Paid every fortnight, always hours available

Cons

Terrible management Horrible attitude towards sick employees or anyone who can’t make it to work in general No consideration for mental well-being of employees Treated like you’re still in school with strict breaks Duty ops on your back for being 3 seconds over a break

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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