Good starter job, but pay and growth are lacking - Account Manager Concentrix Employee Review

3.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Used to be plenty when it was ServiceSource, work from home for most roles still. Great starter job to get corporate experience and learn how to work in the grind

Cons

Has gone downhill since it was purchased by Concentrix, theyre a call center company that cant keep or grow B2B business. Pay is abysmal and upward mobility is limited.

Explore other reviews about Concentrix

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Cons

- low PTO accruance per paycheck - haven't run into many cons yet

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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