Coach @ Wrentham Outlets - Sales Associate Coach Employee Review

1.0
Apr 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Very good training system. Gives you tools you need to gain knowledge to succeed in future career paths. Helps staff develop strong leadership skills. Bob Neubauer, Kat Eaton, Lindsay Misiaszek, and Tobey Viveiros were some of the best bosses I have had in my working career. Sad to see them leave Wrentham.

Cons

Management in store is poor. Did not help staff at the time grow within the store. They give you the tools to succeed but never help you grow after that. More than one management staff was very racist to Hispanic/Asian customers and staff. I have also witnessed sexual harassment get reported on the management level and then swept under the rug before it was taken any further. I am disappointed to see these specific staff on the management team still employed at Coach and the ones that left a positive impact on my life and advice to grow in my career, have left the store. Wrong people in power at this location.

Explore other reviews about Coach

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good managers Friendly environment everyone is willing to help

Cons

Minimal Benefits during slower months hours can get cut by a lot

3.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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