Dont walk - run - High Value Customer Service Representative Capital One Employee Review

1.0
May 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Work-life balance I guess, nothing out of the ordinary. Honestly many more cons than pros

Cons

No follow up with teammates after training at all, they throw you to the wolves directly and management does a terrible job at even asking how you are doing with your job. Managers don’t check up on workers, again they are very absent and if thats something you look for than they would be a good fit but otherwise I don't recommend. Pay wise is really meh! If you are expecting a “competitive salary” like they advertise this is not the company to do it with. Culture is very weak, the whole inclusion and team collaboration does not exist.

Explore other reviews about Capital One

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Good leadership, support from eng managers

Cons

Hard to level up in company

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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