Pros
The benefits are good for an entry-level job
Cons
• Understaffed branches/now they are going to be purposefully understaffed due to leadership wanting to decrease overhead, which, along with high turnover leads to more stress among current staff. • Unrealistic expectations from leadership who works outside of branches, no understanding from leadership as to the inability to get everything they want done. • Internal mobility is almost non-existent. Other job families seem to frown upon those who try to come from retail banking no matter your background/achievements. Some departments actively go out of their way with qualifications to disqualify those who wish to move up internally. Upwards mobility in branches is no longer a thing, as the current slate of managers usually have two branches and won’t be going anywhere any time soon. • Employees who work from home and do a portion of the job Ambassadors do without having to present a certain brand expected of us in-branch make more money than Ambassadors do. • Customers can be abusive which can lead to an extremely toxic work environment with the other factors added in.