Pros
Benefits, schedule flexibility, paid training at regular salary.
Cons
The type of work is beyond depressing, its a call center no matter how the company tries to tell you that its totally different than any other call center. Being monitored constantly especially when dealing with angry or upset customers most of the time is just not worth the decent pay and benefits. The software used to handle customer accounts is very flawed and so is the process used to carry out certain customers requests such as credit limit increases. Employees are not given any information to explain everything needed to customers, making them angry most of the time. Just sitting in the chair all day taking calls is too depressing, definitely the worst job I have had and I understand why they try to pay decent and offer benefits because the job is so depressing! Also it seems like advancement to manager or CAT is based heavily on social factors instead of merits. The company claims to have customers service on par with Discover and Amex, but the in-call requirements and structure required to receive high quality scores completely prevents an agent from having any shot at replicated the magnificent customer service received with Discover and Amex. I have both cards so I know first hand.