Fraud Recovery Agent - Fraud Recovery Coordinator Capital One Employee Review

3.0
May 18, 2013
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, medical, dental and vacation available from day one. Excellent 401k employer match program and of course five day work week in fraud recovery

Cons

The cons, job specifics has changed a great deal from investigating fraud to simply providing customer service to repeat cardholders and/ or would be fraudsters. The pay isn't enough for those with various backgrounds in the financial industry. The year appraisal end process for associate is based strictly on personal opinion and favoritism to managers. Some associates are promoted to other roles of recovery while others are stuck and not provided with support and coaching needed to succeed.

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5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Most advance tech stack. Cutting edge research

Cons

Performance management and feedback based system drives politics. Senior management usually works towards saving their own a** especially in legacy orgs

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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