Only good for the younger crowd - Customer Service Representative (CSR) CIBC Employee Review

3.0
Apr 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits with the basic needs of health and dental well covered. Eligible for pension after 2 years

Cons

Not great for older person who has a lot of work experience and knowledge. Joined CIBC hoping to rebuild a new career (left my previous career behind after stay at home parenthood) Accepted part time role hoping to have it grow into more. Turns Its not what you know but WHO you know. Blatant favoritism& nepotism: Full time opportunities that arose seemed closed off to me and awarded to persons who are closer to management or younger. Inconsistent hours have made it difficult to budget or find a second part time job outside of CIBC to supplement your income, you feel always on call. The post Covid sales pressure to meet goals for compensation or branch recognition has become very difficult to attain, especially within limited hours to try and achieve those goals.

Explore other reviews about CIBC

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good flatform to do holistic financial planning for clients. Stock purchase plan with company matching

Cons

There is no commission anymore.

4.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

good visibility, good work/life balance (got lucky and am in a good team)

Cons

little to no upward momentum. not enough of a structure to support long term employees with competitive market rates.

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