Easy to come in and work you way up - Customer Service Contact Center Representative CIBC Employee Review

5.0
Feb 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Unionized Overtime opportunity Paid vacations, Personal days, Sick days Benefits( Medical, Dental, Life Insurance, etc.) Work From Home or from the office Get rid of rude customers just by clicking a button

Cons

Talking to 50-60 people a day over the phone Required availability is every day of the year from 7 AM till midnight ET, doesn't matter if it's Christmas Day, Thanksgiving, etc. Have to stay in the contact center for a year to be eligible to move to other departments

Explore other reviews about CIBC

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good flatform to do holistic financial planning for clients. Stock purchase plan with company matching

Cons

There is no commission anymore.

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The NY location is close to Grand Central Station

Cons

Slow Canadian culture that finds it challenging to meet US regulatory standards. Executives play favorites and gaslight employees, if you voice your opinion, they either silence you or try to manage you out with exaggerated "performance issues"

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