My 10 year experience working inside Cibc’s contact centre, - Contact Centre Representative CIBC Employee Review

1.0
May 1, 2018
Recommend
CEO approval
Business Outlook

Pros

All is well until you meet your first prejudice team leader.

Cons

Not what I would expect from a financial intuition. Before working there, I passed the building several times at 750 Lawrence avenue west in North York south of Flemington Park. I thought it was a hospital or crime scene because there was always an ambulance there. Hr staff does nothing but side with the higher job level bubble in every incident weather wrong or right, again Hr fails. Although working for Cibc may sound appealing, from the ambulances roaches, rats to feces, predators to prejudice & Harassment. My experience working at Cibc has been simply disgusting throughout. Every front line staff member is well aware the silo mentality, Ego culture & salacious behavior at 750 Lawrence avenue west North York Ontario. Which is why they struggle with lower ratings compared to others banks. Easily my worst experience working in Canada, of all banks definitely Canada’s worst employer

Explore other reviews about CIBC

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good flatform to do holistic financial planning for clients. Stock purchase plan with company matching

Cons

There is no commission anymore.

2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

-People were friendly and would do coffee chats/one-on-one lunches. -Other interns were great. -Base compensation as an analyst is on the higher end.

Cons

-Feedback from intern manager only given at the end of a rotation differed greatly from what team members would directly tell me which was confusing. Makes me think people are only nice on the surface. -Team members prioritized some interns over others in terms of work given and time spent. -Teams in the same product group had wildly different work life balance with some working 70+ hours a week and others working close to 40. -Has high turnover overall due to lower compensation at the Director+ level.

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