Pros
You build strong friendships with all co-workers and feel a real sense of accomplishment when we work as a team to bring an excellent experience to all of our customers. Even though Best Buy is a large organization, I feel very independent and everyone encourages individuality and bringing our own unique experiences to the table. There are areas to grow and always learn something new about technology and even yourself. There are opportunities all over the store to learn new skills and information regarding product. The pay is above average and my relationship with management has allowed flexible times for me to work when I come home for breaks from school. Best Buy is the ideal place for me.
Cons
Sometimes it does feel that Best Buy takes up a lot of personal time when I am not working, for instance a customer I may have been working with would like to meet with me on a day that I was not scheduled, or someone may have called out and we need a replacement as soon as possible. If you cannot educate or even deal with certain customer issues or complaints, the job may not suit a person as well. Organization and following up with customer concerns is a must, others do not like to have to always fix or adjust careless mistakes from other employees. Management can seem tough at some times, but they really just have to make sure they get their points across and help the store run more efficiently. A huge drawback (like most retail) is the lack of time off around Thanksgiving and Winter holidays.