Best Buy Canada - Good intentions - flawed execution - Senior Merchandise Manager Best Buy Employee Review

3.0
Feb 22, 2013
Recommend
CEO approval
Business Outlook

Pros

Basic health and dental benefits Wide range of opportunities across the country - usually requires relocation Some newer services for employees, such as Gym (employee paid) Employee Discount

Cons

Lack of accountability, leadership and innovation is prevalent throughout the company. Old boys network - promoting from within from stores leadership into unrelated senior leadership roles. In spite of a massive dominant market position, fails to drive and capture new markets and opportunities. Example: Deploying 300 DVD self-serve kiosks across the country at a time when the entire industry has transformed to digital content? Installing high priced Express product kiosks in Dollar stores?

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5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunities available and good pay at higher responsibility positions

Cons

Dealing with the general public

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros. Just don’t work here.

Cons

This job adds little to no value, either for customers or for career growth. The primary focus is pushing credit cards and memberships that many customers don’t actually need, making the work feel repetitive and unfulfilling. The workplace culture and management are poor, and employees are often assigned busywork instead of meaningful responsibilities. There is almost no opportunity to develop product knowledge or apply any technical or electronics skills. Even the sales experience is limited since the role revolves around following scripted pitches rather than building genuine sales or customer relationship skills. Overall, it’s not a strong entry-level position for someone looking to develop transferable skills. There are many other jobs that provide better learning opportunities, stronger career growth, and more valuable real-world experience.

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