Please don't join if it is customer service - Senior Customer Service Representative BT Group Employee Review

2.0
Jun 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Subsidized meals. Cab facilities but yes you have to wait every day for the cab. Pizza party once or twice a year. Team outing however now it has stopped.

Cons

And if you get late due to chat , you will listen bad things from your cab mates of other departments. Location automatically changes on the map and you as well as the driver have to suffer for finding the location. Will not be able to leave your desk for lunch, dinner or even going to toilet or taking breaks. Managers don't want you to be friends with colleagues, if you don't lick their shoes they will find an opportunity to kick you out . They will make you do OT without asking, they put you in PIP, and they ask to break friendships stay will manager whole day still they will fire if they see you talking with your colleagues. Specially be aware and change team as soon as possible if your manager is Gurgaon based. You will see how they favor non Bengali people for promotions and all . None of customers are happy and no mental peace of stability in the organisation.

Explore other reviews about BT Group

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good money, so good money

Cons

Long hours very long hours

4.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are better than most US companies. You get twice or triple the numbers of days off per year.

Cons

Focus is more on originating company location for group events and emails. Due to time zone differences, it can be difficult to work with others without adjusting your schedule. It is difficult to get promoted outside originating country. Roles are few and far between in the US.

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