Exploiting, incorrect, inhuman office and mentality - Call Center Assistant BT Group Employee Review

1.0
Aug 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Quite good salary, but if you count that you have to work in 3 shifts, it becomes relativey worse... The 3 shifts alllow you to go to university, being still full time.

Cons

Completely exhausting, they don't deal with any of the human aspects of workforce, nor in workload, neither in the construction of offices. I hardly received any training for my job, because it was so urgent for them to start working - therefore almost nobody knew what to do, how to manage some problems. If you need help, nobody helps, because neither they know the solution and they are busy. They fired me at the end of my probation period just because it turned out I was pregnant - there was no problem with my work, and there was a huge lack of manpower in my field then (Italian + English speaking assistants).

Explore other reviews about BT Group

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good money, so good money

Cons

Long hours very long hours

4.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are better than most US companies. You get twice or triple the numbers of days off per year.

Cons

Focus is more on originating company location for group events and emails. Due to time zone differences, it can be difficult to work with others without adjusting your schedule. It is difficult to get promoted outside originating country. Roles are few and far between in the US.

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