BT Expedite, a small company mentality and not in a good way.. - Client Care Tech Support BT Group Employee Review

1.0
Jun 10, 2014
Recommend
CEO approval
Business Outlook

Pros

New offices just by J1 of the M5.

Cons

New offices mean parking cars in some rough car parks ( many cars being stolen ) and people being mugged on way back to cars. An SMT that is stuck way back in the old days of NSB retail solutions - with all of the old school cliques and groups that have existed for years.This then gives a middle management that are simply mates with senior managers ( Promotional jobs NEVER advertised, but guys lined up ready for the promotion ) - so you had better be ready to play the game and become your managers best friend very quickly... play badminton with them, go the cinema with them, go out to lunch with them.... its the only way you'll get on. Outsourcing EVERY role they can to India - support director openly admitting that any leavers will be replaced by an offshore release wherever possible.. By a person who's only requirement is that they speak good English. So, a very demoralising environment to work in.

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5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good money, so good money

Cons

Long hours very long hours

4.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are better than most US companies. You get twice or triple the numbers of days off per year.

Cons

Focus is more on originating company location for group events and emails. Due to time zone differences, it can be difficult to work with others without adjusting your schedule. It is difficult to get promoted outside originating country. Roles are few and far between in the US.

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