Pros
* Flexibility in working from home * Flexibility in working hours
Cons
Under the 'existing' management.... (may change under new management) * Workload distribution: uneven * Boss support when escalation needed: none * Boss getting hands dirty when needed: no * Boss interested in: 'initiatives' * Boss uninterested in: dealing with real issues you face with customer * Recruitment of qualified staff: no * Recruitment of any non-telco staff willing to accept lower pay: yes * Training: none * Appreciation for hard work: no * Face to face before appraisal is decided: none * Face to face after appraisal is decided: 1 time a year * Face to face meeting: 1 time a year (after appraisal decided) * Increments to meet inflation: yes * Increments to reward efficiency by everyone cutting costs: no * Fair appraisal system: no * Equal opportunity for promotion: no