Great while it lasted - Customer Care Professional American Express Employee Review

4.0
Jan 24, 2011
Recommend
CEO approval
Business Outlook

Pros

Family feel with co workers. Great compensation compared to other call centers. Excellent benefit package. Fortune 500 company that takes care of their employees.

Cons

Center is closing in 2011. Other than that there really is no downside to American Express. Thought I would be there until retirement.

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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