Empty promises, a toxic work environment and faking numbers as a priority - Customer Care Professional American Express Employee Review

- People don't get promoted based on their skills and expertise but depending on their time working for Amex. - Recruiters give wrong info about job/ position and requirements to applicants - People are employed despite not having any knowledge or skills relevant to jobs. Co-workers cannot even perform basic tasks in MS Office applications that are used on a daily basis and nobody cares. - Toxic work environment where people care more about pretending to be fine and "a great team" despite people working against each other within the team. TLs don't intervene or care and expect you to pretend you're fine. - "Customer first" is Amex' slogan and the biggest joke ever. You learn to do the bare minimum and the goal is to fake numbers (case numbers and closing times, call handling time, etc.), not solve the issues presented by clients. - Benefits change constantly and are currently going downhill (less flexibility, deduction in food payments when sick, etc) - Madrid hub is growing but depends so much on the US that it follows rules that don't make sense for the EU because Amex doesn't adjust them to the market. - Ethics hotline is a joke and as soon as you raise an issue you are forced into letting it go and pretend nothing ever happened.