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      American Express

      Engaged Employer

      American Express reviews

      Never work for Amex call centers - Customer Service Representative American Express Employee Review

      1.0
      Sep 10, 2008
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only good thing I can say is that the pay was ok for the area.

      Cons

      Well, it was like being in the army.. you had set breaks, you could not change breaks. You were set up with a schedule (no choice). The managers would yell at you for no reason and make you feel stupid. They would get mad if you took a 2 minute bathroom break, I have a medicial condition.. I wasn't at Amex that long due to their attitudes. Everyone there was unhappy and had a attitude about everything, it was not a great learning enviroment either. They trick you during training time.. they make it seem it's the best place in the world to be. LIES!

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      5.0
      Jun 8, 2026
      Manager, strategic planning
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and benefits

      Cons

      Outdated systems and people repeating work

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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