Just not what I expected as a home based customer service representative - Home Based Customer Service Professional American Express Employee Review

Currently looking for another job mainly because I am so bored. The calls are back to back with mostly upset customers. Usually get about 30 calls an hour and it makes the days seem so long. Also the breaks are so short. So much relies on the customer surveys and it makes my postion stressful bc TL is constantly listening and trying to find a way to get excellent surveys. Hard to get excellent surveys from upset customers but there is a technique to it. Also the heath insurance is aweful. Research high deductible health insurance before applying for this job. So worried about having a major illness because I would have to pay so much money.