Lots of cooks in the kitchen, but the stove isn't even on. - Consultant American Express Employee Review

1.0
May 15, 2009
Recommend
CEO approval
Business Outlook

Pros

The facilities & campus aren't breathtaking, but they're certainly well above average for the Phoenix area. Cafeteria services are excellent, and most of the general cube-farm areas are high-walled and more spacious than many similar companies. At the Desert Ridge campus, you might be so lucky as to have a view of the mountains, or surrounding empty desert (which in Phoenix can be a welcome landscape). The landscaping of the campus itself is relatively lush - many plants, some with name placards, adorn the courtyard area, and when the weather outside isn't brutally hot, the area provides a large, comfortable, open space to zone out.

Cons

Everyone seems to be a "project manager" in title, but very little in practice. Status reports, project plans, and other confetti are mainstays, while actual production and project progress is frequently delayed and diluted. A generally unhappy/angry attitude prevails - people don't smile or greet one another so often as they look away or frown. Petty, unprofessional arguments over conference room or temporary office spaces occur - and no one seems embarrassed. As to the position itself, consultants are fairly well respected at AMEX, but not fully able to separate themselves from the culture of micromanagement and walking on eggshells (PC, obstacle management, etc.). However, the position I interviewed for and accepted changed radically during the course of the contract, as did the terms and conditions of the position (ability to work from home, hours, job description/responsibilities). Ended contract early & with good feelings from both parties, but would not accept a position with the company again.

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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