1.0
Feb 11, 2023
Current employee, more than 1 year
Birmingham, Inglaterra
Recommend
CEO approval
Business Outlook
Pros
Nice colleagues to engage with
Cons
Customers over the lines are demanding and abusive. There are too many customers for the amount of handlers on the lines which means we bear the brunt for the queue times. The queue times are over 2hrs. It can take a toll on you There isn’t that much flexibility with admin work because they don’t have enough handlers on the phones