Toxic - Poor Leadership - Zero Accouuntability - Vice President AT&T Employee Review

1.0
Mar 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Employees received 50% off AT&T wireless services

Cons

Basically everything else. Difficult to imagine a worse company in terms of accountability, politics, leadership and ethics. Totally focused on expense to the detriment of everything else including customers, suppliers, and especially employees. Executive leadership has (mis)guided this company through several poorly conceived acquisitions, abysmal execution, executives get promoted and protect each other when other employees are fired for much less. It is really difficult for me to be more precise without compromising information but if you can imagine it...it probably exists in this culture. Fear, distrust, constant fire drills, loads of wasted time and money on building presentations for petulant petty leaders ill equipped to lead a complex firm in a complex market. Many of them are out of touch, lack a firm grasp of the current competitive landscape and simply live by powerpoint. Forcing employees to move to Dallas without relocation as a mechanism to trim the ranks. They're also requiring employees to work at the office a minimum of 40 hours per week and arrival/departure windows; however, they still demand people to work evenings and weekends and you will have to look hard at high to find anybody happy to be there. This place is a dumpster fire.

Explore other reviews about AT&T

5.0
Apr 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance. Great benefits

Cons

None great company to work for

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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