What a disaster. - B2B Sales Development Program AT&T Employee Review

2.0
Jan 28, 2025
Recommend
CEO approval
Business Outlook

Pros

There are some great things about it: - You're working with 150+ people, all your age, fresh out of college. It's a blast and a completely unique, fun experience. Take advantage of it. - Working at HQ is awesome - Some managers will have your back and are a huge help - Push comes to shove, extremely competitive base salary, benefits, and PTO days for an entry-level sales role - Takes you through all phases of the sales cycle. While tedious and often frustrating, it's good to get the experience in - It's seen as a respected program, so good opportunities present itself after the fact

Cons

The reality of the program: - At least 50% of your cohort that you enter with will quit/be fired within 120 days. - As part of a new "convergence" concept, AT&T slashed $17,000 from everybody's salary as they were about to enter the field. Sellers were also not given a choice on if they wanted to enroll in this program, but were forced to. - It's hard. 65+ calls a day, every day, for months. No way around it, you need to have serious grit to make it through. - The program does not do a good job of setting you up for success in the field - HUGE emphasis on door-to-door sales, which is a hilarious waste of time and not what anyone signs up for. - Program isn’t built for people to learn, but survive - Awful communication in upper-management - You have to pay to park, and the lot is still 10 minutes away from HQ - Success is heavily dependent on your market - If you take PTO or are sick, you are still responsible for making up your activity quota upon your return (a completely made-up, arbitrary number) - It's incredibly demoralizing watching the happiness drain from your friends' faces each day until eventually, their desk becomes empty - While some are great, some other managers are terrible and will actively push to get you removed for subjective reasons. Bottom line, if your manager doesn’t like you, start sending out those resumes. - Your preferred placement is not guaranteed - You will quickly realize why the program brings in 40+ new sellers every single month

Explore other reviews about AT&T

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- salary - excellent early career program

Cons

- 5 days a week in person

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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