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      AT&T

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      Overworked & Never appreciated - Sales Support Representative AT&T Employee Review

      4.0
      Jan 24, 2016
      Sales support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      At&t pays well for retail They offer decent benifits Such as vacation time, and company phone.

      Cons

      Management wants the SSR to wear multiple hats. You're a full-time SSR, part time rep, part time manager, and no one notices. If you want to move up in the company you have to go into sales. Your job is to help the staff, yet no one helps you with your task. No teamwork what so ever. I honestly feel because I don't make the company money, I don't matter.

      avatar
      AT&T Response
      8y
      Thank you for your comments and commitment to AT&T. We pride ourselves on providing a good work-life balance through the benefits and vacation time that we offer, as well as some work perks along the way, such as a company phone. We are sorry to hear that you are feeling overworked and underappreciated. Thank you for your input on what we can improve upon – your feedback is very important to us and our efforts to make AT&T a better place to work.

      Explore other reviews about AT&T

      5.0
      Mar 26, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits - 401k, discounts, facilities

      Cons

      Return to office, out of touch leadership

      5.0
      Sep 23, 2014
      Retail sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

      Cons

      The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

      319
      avatar
      AT&T Response
      11y
      We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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