Not too bad as a starting stone, but lacking in formal process and limited options for technical development - Senior IT Analyst AT&T Employee Review

3.0
Oct 2, 2008
Recommend
CEO approval
Business Outlook

Pros

The starting pay may be a little below market for IT however the benefits at AT&T are very competitive to other companies. The job is good if you are starting off and are ok with getting "lost in the shuffle".

Cons

The IT organization contains a lot of bureaucracy that can be a bit daunting to start. The IT process is less professional than similar development firms and therefore staying too long can substantially limit your marketability. With the large size of the organization, both performers and non-performers can be lost in the shuffle. It can be frustrating dealing with promotion freezes, mandatory training for strike duty, and

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5.0
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CEO approval
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Pros

Company vehicle, flexibility, leads provided

Cons

Work life balance was disproportionate to salary

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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