Results after Brain drain at top corporate Lab. - Beats Me Everyone IS A Manager After All AT&T Employee Review

3.0
Jun 30, 2008
Recommend
CEO approval
Business Outlook

Pros

Good compensation and flexibility of work. Employees are held accountable for delivery, which is mostly beneficial as those who are motivated do not need to check with their manager. "Real" Managers are too busy running fire-drills anyway to manage the people. Plenty of work to go around so not much direct competition on projects (maybe that is not a good thing(?)).

Cons

There is a set brain-trust and everyone else is short term contractors. No new blood to the brain-trust so no new ideas or inspirations. Oh, and everyone is a manager, even if they manage themselves. Most of the time is spent working budgets rather than solving problems. So budgeting is 50% of everyones work which accounts for 0% of customer delivery. This budgeting is likely due to no one really knowing what to do and so it is left to the "managers", (oh yeah, the employees). Interesting way to do business, but kind of nuts too as the right thing for the business is usually not the right thing for the "manager" (the employee). What this means is people worry about themselves more than the bottom line of the corporation. But the customer is always well thought about.

Explore other reviews about AT&T

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule; the managers stay with you every step of the way and help you get better at what you need.

Cons

DEI could be better. Not enough diversity.

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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