Huge corporation, slowed down by tons of processes and rules - Network Engineer AT&T Employee Review

3.0
Oct 20, 2011
Recommend
CEO approval
Business Outlook

Pros

Work can vary from entry-level up to senior positions. You can get advancement in career and learn new things - if you're willing to (unfortunately company won't help you much...) Entry-level work can be mind-numbing, but there is possibility to move forward towards more complex stuff. Depending on position and team, you have possibility to really work flexible hours - as long as you are available for major project or customer events and get the work done. You get issued with laptop and internet connectivity/VPN to work from home if you have work outside normal business hours. I am lucky that my team has very low fluctuation, very good and helpful people and great relationships within teams.

Cons

- Shift hours to cover different regions, which many people find unacceptable. - You are too tied to your position, your role, even though your work may be interesting you suffer being too specialized, compared to broader spectrum of knowledge you need to maintain in smaller companies. - Poor opportunities for training provided by employer. Most of the things you need to learn to advance are from your own resources. - Salary is OK for this region - if you negotiate it during hiring process. Then you are stuck with few percent/year even on promotion or when changing roles. Job-hop to advance money-wise. - Company is too much tied by rules that may not make sense given how fast IT is growing. - Lower lvevel managers lack proactivity and fail to step-up for their teams. - Decisions take too long and are not communicated properly

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5.0
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Pros

- salary - excellent early career program

Cons

- 5 days a week in person

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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