Innovative work environment but strict culture and layoffs - Principal-Cybersecurity AT&T Employee Review

3.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

History, technology, innovation, and you will meet and work alongside some incredibly talented and gifted people.

Cons

Since John Stankey implemented the RTO mandate, the culture has become incredibly rigid, moving at burnout speed. There's a lot to appreciate at AT&T, but it's hard to reconcile with the new corporate culture and the openly hostile culture toward employees. For anyone who has been with AT&T for more than 10 years, we all remember how much of an employee-centric culture it once was, and to see how that has changed is disheartening. P.S. If you want to know a little more about John Stankey, look up the Business Insider article where he divulges the horrible results of the 2024 employee survey and how he then doubles down on his "I don't care what my employees say" attitude. Your experience as an employee will vary depending on your management chain. The organization/management chain I came from was incredible until it wasn't. AT&T brought in new leadership, many of whom had poor track records, including big, but failed Wall Street banks and investment firms, and they openly told teams they didn't add value to the organization and that we could be replaced by new hires in India. With that said, others I worked with regularly in my organization, but who had a different VP tower, would say how much they loved their management and how supportive it was. The current trend in the Chief Security Organization is a move to Charlotte, NC; otherwise, you may be replaced by someone in India. If you do get hired and are lucky to have a supportive leadership structure, I think you will be happy. AT&T has great benefits, tuition reimbursement, and tons of free ways to learn new things-LinkedIn Learning and many others, including AT&T's proprietary learning applications. Tuition reimbursement is very real, from undergraduate to postgraduate degrees (Ph. D.S are a little tricky, but I imagine that's true at any company).

Explore other reviews about AT&T

5.0
Mar 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits - 401k, discounts, facilities

Cons

Return to office, out of touch leadership

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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