Pros
Pay and benefits are nice. You have the opportunity to make decent commission, but be advised that the sales tactics you will need to implement to make it here are borderline un-ethical and extremely intrusive.
Cons
So for context, this position absolutely NO ONE is calling into your line asking for additional line of service. It is a complete one off situation when you get these calls. The customers that are calling in are complaining about their bill, need extensions or payment arrangements, filing complaints that someone at the store sold them something but weren't forthcoming with what they were selling, advising that an in call center rep sold them something falsely. ALL of these call situations; management 100% expects you to resolve their issue AND sell or add additional line of services. Prepared to be absolutely mentally drained and if you have any form or fashion of integrity, this job will make you constantly question what you are doing with your life. Customer can't pay their bills? Doesn't matter, does their family members have money? Add them to their plan. Customer was mis quoted line of service at the store? Explain their bill carefully to them and upsell them on more things they cant afford. I am not being hyperbolic, when I say countless times I would get calls of especially older customers being sold multiple phones or lines of service, I clearly can see that this is fraudulent sales tactics, I advise management because this is very serious and am asked to just "send feedback". I honestly think this company needs to be investigated by the FCC and the BBB.
